Returns & Exchanges

At Moonshot Games, we want you to love your fashion finds, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our streamlined process ensures your satisfaction is always the priority.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off your package at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or ship your exchange within 5 to 7 business days.